Last updated: September 2026
1. Information We Collect
Depending on your interaction with us, we collect contact and delivery details, billing information, order and transaction records, correspondence, and names, photographs, artwork or other files supplied for personalisation. Website systems may also record IP addresses, browser and device information, security logs and cookie data.
Provide only information needed for your enquiry or order. Where you supply another person’s details or image, you must have the necessary authority and permissions and make this policy available to them. Do not submit identity documents, payment credentials or sensitive personal information through artwork uploads or ordinary email.
2. How We Use Information
We use relevant information to prepare quotations and proofs, produce and deliver orders, process payments and refunds, provide support, resolve disputes, prevent fraud, secure the website and meet accounting or other legal requirements. Payment providers process payment credentials; we use transaction references and payment status to administer orders.
We obtain express consent where required and otherwise process information only where a lawful exception applies. If necessary information or required consent is not provided, we may be unable to complete the relevant service.
3. Personalisation and Children
Customer photographs and identifiable designs are used for order fulfilment and related support. Using them in our portfolio, social media or advertising requires separate permission.
Orders must be placed by someone legally able to contract. Where personalisation includes a child’s name, image or other personal data, we require the guardian’s express consent before processing, and before sharing such data with service providers where required. We may request information reasonably necessary to verify that consent. Please contact us before submitting children’s data so the required consent can be arranged.
4. Sharing and International Processing
Information may be shared as needed with providers supporting the store, hosting, communications, payment processing, production and delivery, and with professional advisers or authorities where legally justified. Access must be limited to the relevant purpose and subject to appropriate safeguards.
Your personal data may be processed outside Oman where necessary to fulfil your order or provide our services, subject to applicable data-protection requirements. Where express consent is required, it will be requested during checkout or before the relevant transfer.
5. Cookies and Marketing
We use cookies to operate our website. Optional analytics or advertising cookies are used with your consent where required.
Browser settings can restrict cookies, although some store functions may be affected.
Marketing messages require the appropriate separate opt-in, identifying the communication channel. You may withdraw marketing consent using the unsubscribe option provided or by emailing us, without charge.
6. Retention and Security
We retain information only for periods justified by its purpose and applicable requirements. Order and transaction records may be retained for accounting, disputes and legal obligations. Personalisation files are retained only as needed for production and related support, unless a further lawful purpose applies. Information no longer required is securely deleted or anonymised.
We apply appropriate technical and organisational safeguards, including access restrictions. No online system is entirely risk-free. Security incidents and any required notifications are handled in accordance with applicable requirements.
7. Your Choices and Contact
You may request access to or a copy of your personal data, correction, deletion, withdrawal of consent, or transfer where applicable. You may also request suspension of processing while a rights request is considered. Some records may need to be retained for legal obligations or an existing dispute.
Email support@memomarked.com, describing your request and providing enough information to locate the relevant records. We may reasonably verify your identity and authority. Requests are handled without charge within applicable deadlines, with reasons provided for any lawful refusal.
Privacy contact: support@memomarked.com
We may update this policy to reflect changes in our practices or requirements. Material changes will be brought to your attention where required, and fresh consent obtained where necessary.