Last updated: September 2026
1. Scope
This Shipping & Delivery Policy applies to orders placed with MemoMarked, operated by Modern Blue Ocean L.L.C., Muscat, Sultanate of Oman.
It should be read together with our Terms & Conditions and Return & Refund Policy.
2. Production and Dispatch
Many of our products are personalised, engraved, printed or made to order. Production begins once the required payment, usable customer files and any necessary design or proof approval have been received.
Production times may vary depending on the product, order quantity, level of personalisation and availability of materials.
Where an estimated production or dispatch time is provided on the product page, during checkout or in a quotation, it is an estimate unless expressly confirmed as a fixed commitment.
3. Delivery Areas and Charges
Available delivery destinations and applicable delivery charges will be shown during checkout or confirmed in writing before an order is accepted.
Delivery charges may vary according to destination, package size, weight, quantity and delivery method.
Any applicable taxes, customs duties, import charges or similar fees will be disclosed where we are responsible for collecting them. Where such charges are imposed directly by authorities or carriers at destination, responsibility will be determined according to the agreed delivery terms and applicable law.
4. Delivery Times
Delivery and transit times are estimates and may vary depending on the destination, selected delivery service and circumstances outside our reasonable control.
If you require an order for a specific event or date, please contact us before placing the order. A requested date becomes a firm commitment only where we expressly confirm it in writing.
5. Delivery Address and Receipt
Customers are responsible for providing accurate and complete delivery information.
Please check the recipient name, telephone number, address and any other delivery details carefully before confirming your order.
If delivery is delayed or unsuccessful because of incorrect information, customer unavailability or failure to arrange receipt, reasonable redelivery or related charges may apply where permitted by law.
6. Delays and Unsuccessful Delivery
We will make reasonable efforts to dispatch and deliver orders within the stated or agreed timeframe.
Delays may occur because of circumstances such as carrier disruption, customs procedures, weather, public holidays, material shortages or other events beyond our reasonable control.
Where a material delay occurs, we will provide available information and any remedies required under applicable law.
7. Damaged, Lost or Incorrect Deliveries
Please inspect your order promptly after delivery.
If an item arrives damaged, incorrect or does not conform to the agreed specifications, contact us as soon as reasonably possible at:
Please include your order number, a description of the issue and relevant photographs where available.
For visible transit damage, please retain the product and packaging where reasonably practicable while the matter is assessed.
Claims relating to defective or incorrect products will be handled in accordance with our Return & Refund Policy and applicable law.
8. Contact
For questions about production, dispatch or delivery, please contact:
MemoMarked
Operated by Modern Blue Ocean L.L.C.
Muscat, Sultanate of Oman
Email: support@memomarked.com